Thank you to everyone who have supported us since our inception. We will be moving to our new site in the coming months. So please check it out at: www.idkrtm.com We will be migrating all the content over, so you don't have to worry about losing anything.
I have spent a lot of time with various vendors support departments; and I have to say, Netapp has one of the best support departments. If I call Netapp at 2:00 AM on a Sunday morning, I can get someone on the phone right away. My one complaint is that I cannot open a ticket via E-Mail. Fortunately that is not a big hurdle to cross.
When you are working with Netapp support you can either open a ticket over the phone or via the Now website. If you do not have a NOW login, I would recommend getting one. The NOW site is what will give you access to Netapp Documentation, Updates for your Filer, performance metrics from your Filer, and access to the support Portal.